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Support Lifecycle for Airlock Component Releases

Versioning Scheme

Basic information about the Airlock versioning scheme, e.g., what are major/minor versions can be found here: versioning scheme

LTS (long-term support) releases are supported for at least one year after the publication of the next LTS release.

Support Services

Support Cases: Supported releases are covered by our Support Process. That is, customers and partners may open support cases for these versions and our support team will investigate these issues. For versions out of support, we will remind customers to upgrade.

Maintenance Releases: Supported versions are covered by maintenance or bugfix releases. It is upon the discretion of Ergon to decide which bugs are backported to which releases.

Hotfixes: Critical security and availability issues for Airlock Gateway and Microgateway are fixed timely for each of the most current minor/major versions. It is upon the discretion of Ergon to decide which issues receive a hotfix. 

  • For Airlock Gateway, hotfixes are provided for the most recent maintenance release of supported minor versions
  • For Airlock Microgateway, hotfixes are provided for the most recent versions of each major version and are delivered as maintenance releases.

Example: Hotfix HF-0032 for Airlock Gateway was released in March 2021 and made available for versions 7.5.1, 7.4.1, and 7.3.3, as these were the most recent maintenance releases for each of the supported LTS minor releases (7.5, 7.4, and 7.3) back then. A customer on version 7.3.1 had to upgrade to 7.3.3 first in order to apply the hotfix. For Airlock Microgateway, the corresponding fix was published as maintenance release 1.0.1.

Customers should always update their installations to the newest maintenance and minor releases in order to profit from hotfixes and support continually.

Green vulnerability scanners (Microgateway only): Security scanners might detect vulnerabilities in our product. In case that the vulnerability is exploitable the described service "Hotfixes" applies. If the alleged vulnerability is not exploitable (e.g. a false positive) and to get the scanners green, hotfix releases are provided once a month for the most recent versions of each major version and are delivered as maintenance releases.

Artifacts: We might provide additional artifacts which can be used in conjunction with our products. Examples are: Reporting bundle, Helm charts, documentation, examples, tutorials, libraries, ... Generally, these artifacts are only maintained for the most recent version. Nevertheless, it is upon the discretion of Ergon to decide which artifacts are also maintained for older versions.

Extended Support: Ergon offers the possibility to extend the support services beyond the end-of-support date. Airlock IAM can be extended by a maximum of 12 months and Airlock Gateway by a maximum of 6 months. This service is subject to an additional charge. To request a proposal for extended support please contact order@airlock.com.

Airlock Gateway - End of Support Dates

The following table summarizes the support lifecycle for Airlock Gateway releases:

Version Type Published End of Support
8.2 LTS 03/2024 -
8.1 LTS 08/2023 03/2025
8.0 LTS 10/2022 08/2024
7.8 LTS 04/2022

10/2023

7.7 LTS 11/2021

04/2023


Airlock Microgateway - End of Support Dates

Airlock Microgateway releases follow a more dynamic lifecycle than Airlock Gateway and Airlock IAM releases. Therefore, customers should promptly update their installations. 

The following table summarizes the support lifecycle for Airlock Microgateway releases:

Major Version Published End of Support Comment
4 05/2023 -  
3 11/2021 12/2023  
2 07/2021

05/2022

 
1 07/2020

12/2021

 


Airlock IAM - End of Support Dates

The following table summarizes the support lifecycle for Airlock IAM:

Version Type Published End of Support 
8.1 LTS 09/2023 06/2025
8.0 LTS 04/2023 01/2025
7.7 LTS 10/2022 07/2024
7.6 LTS 03/2022 12/2023
7.5 LTS 09/2021 06/2023
7.4 LTS 03/2021 12/2022*

*) Airlock IAM 7.4 support can only be extended until the end of June 2023.

 

 

 

 

 

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